Privacy Policy

This Privacy Policy describes how Rattanakorn ("we", "us", or "our") collects, uses, stores, and protects personal information you provide when engaging with our legal services or visiting our website at rattanala.cyou. We are committed to handling your information with the same discretion and care we bring to every legal matter.

Our practices comply with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA") of Thailand and other applicable Thai law.

1. Data Controller

The data controller for information collected through this website and in connection with our legal services is:

Rattanakorn
88 Tha Phae Road, Chang Khlan, Chiang Mai 50100, Thailand
Telephone: +66 53 264 8197
Email: [email protected]

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact details — name, telephone number, and email address provided through our enquiry form or direct correspondence.
• Matter information — details you share about an estate, inheritance matter, or family circumstances relevant to your enquiry.
• Technical data — IP address, browser type, device information, and pages visited when you use our website. This data is collected anonymously where possible.
• Cookie data — please refer to our Cookie Policy for full details.

3. Lawful Basis for Processing

We process your personal data on one or more of the following lawful bases:

• Contractual necessity — to provide or prepare to provide the legal services you have requested.
• Legitimate interests — to operate and improve our website, respond to enquiries, and maintain client records as part of our professional obligations.
• Legal obligation — to comply with obligations under Thai law, including professional obligations to the Lawyers Council of Thailand.
• Consent — where you have given clear agreement for a specific use, such as receiving informational updates.

4. How We Use Your Information

We use your information only for the purposes for which it was collected, including:

• Responding to enquiries and arranging initial consultations.
• Providing and administering the legal services you have engaged us for.
• Maintaining accurate records of our professional work, as required under Thai law.
• Improving the quality and accessibility of our website and communications.
• Complying with legal, regulatory, or court obligations.

We will not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

5. Sensitive Information

Given the nature of inheritance and estate matters, information you share with us may touch on family relationships, financial circumstances, or health conditions. We treat any such information with the highest level of confidentiality and in accordance with our professional obligations as legal practitioners.

6. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information in limited circumstances:

• Professional advisers — such as courts, government registries, or other legal professionals acting in connection with your matter, and only to the extent necessary.
• Service providers — third parties who assist in operating our website or communications, bound by confidentiality obligations.
• Legal requirements — where disclosure is required by law, court order, or competent authority in Thailand.

7. Data Retention

We retain personal data for as long as necessary for the purpose it was collected, and in accordance with our professional record-keeping obligations under Thai law. Client matter files are generally retained for a minimum of ten (10) years following the conclusion of a matter. Technical website data is retained for no longer than twenty-four (24) months.

8. International Transfers

Your personal information is primarily stored and processed within Thailand. Where data is transferred outside Thailand (for example, through cloud-based services hosted abroad), we take steps to ensure appropriate safeguards are in place consistent with the PDPA.

9. Your Rights

Under the PDPA, you have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of data we are not legally required to retain.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.
• Lodge a complaint with the Personal Data Protection Committee of Thailand.

To exercise any of these rights, please contact us at [email protected] or by post to the address above. We will respond within thirty (30) days.

10. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or loss. All client communications involving sensitive matter details are handled through secure, professionally managed channels.

11. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. For full information on the cookies we use and how to manage them, please read our Cookie Policy.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The "last updated" date at the top of this page will be revised accordingly. Continued use of our website or services after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Rattanakorn
88 Tha Phae Road, Chang Khlan, Chiang Mai 50100, Thailand
+66 53 264 8197
[email protected]